Refund policy
Last updated: August 2026
We want you to be satisfied with your purchase. If you are not satisfied with your order, the following return and refund conditions apply.
1. 30-Day Return Period
We offer a total 30-day return period from the date you receive your order.
This consists of:
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Days 1–14: Your statutory right of withdrawal under applicable EU consumer law.
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Days 15–30: An additional voluntary return period provided by LANK Technology.
The conditions for the statutory 14-day right of withdrawal and our additional voluntary return period are explained below.
2. Statutory 14-Day Right of Withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from your online purchase within 14 days of receiving the goods without giving a reason.
To exercise your right of withdrawal, please contact us at:
You do not need to provide a specific reason for the withdrawal.
You are responsible for the direct costs of returning the goods, provided that we have informed you of this obligation before the purchase.
We will reimburse the payments received from you, including the cost of the least expensive standard delivery option offered by us. Additional costs resulting from your choice of a more expensive delivery method will not be reimbursed.
We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.
Condition of the Product
You may inspect and handle the product to the extent necessary to establish its nature, characteristics and functionality, as you would reasonably be able to do in a retail store.
If the product has been handled beyond what is necessary for this purpose and this results in a loss of value, we may deduct the corresponding amount from the refund where permitted by law.
3. Voluntary 15–30 Day Return
In addition to your statutory right of withdrawal, we offer a voluntary return period from day 15 through day 30 after receipt of the product.
During this period, you may return the product without giving a reason, provided that:
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the product has no signs of use or wear;
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the product is not damaged;
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the product can reasonably be resold as new;
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the product is returned in its original condition;
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the original product packaging is included where reasonably possible.
The product carton used for shipping should be returned where available. If the original product carton is no longer available, the return may still be accepted.
The customer is responsible for the return shipping costs.
If the returned product cannot be resold as new because of use, wear or damage, we reserve the right to reduce the refund by the corresponding loss in value.
For an approved voluntary return within days 15–30, we will refund the total amount originally paid for the order.
4. How to Start a Return
To start a return, please contact us first at:
Please include your order number when requested.
We will provide you with the necessary return instructions and, where applicable, the return address.
Please do not send products back without contacting us first.
5. Return Shipping
Return shipping costs are the responsibility of the customer for both:
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statutory returns under the 14-day right of withdrawal, where permitted by applicable law; and
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voluntary returns under our additional 15–30 day return period.
We do not provide free return shipping for voluntary returns.
For defective or incorrectly delivered products, different rules may apply under applicable statutory consumer protection law.
6. Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If the product arrives damaged, defective or incorrect, please contact us at office@lanktechnology.com as soon as reasonably possible so that we can assess the issue and find an appropriate solution.
Statutory consumer rights regarding defective or non-conforming products remain unaffected.
We may request photographs, videos or other information to help us assess the issue.
Damage resulting from improper use, misuse, accidents, modifications or use contrary to the User Manual may not constitute a defect covered by statutory consumer rights.
7. Exchanges
We do not offer direct exchanges.
If you would like a different product, you can return your original product in accordance with this Refund Policy and place a new order separately.
8. Non-Returnable Products
We currently do not offer custom or personalised products.
Products that have been materially damaged, modified or used beyond what is permitted under the applicable return or withdrawal rules may not qualify for a voluntary return.
This does not affect mandatory statutory consumer rights.
9. Refunds
Once we receive and inspect your returned product, we will notify you whether the refund has been approved.
For approved voluntary returns, we aim to process the refund within 10 business days after receiving the returned product.
For statutory withdrawals, refunds will be processed in accordance with the applicable legal deadlines. We may withhold the refund until the returned goods have been received or proof of return has been provided, as permitted by law.
Refunds are generally made using the original payment method. Another refund method may be agreed with the customer, provided this is permitted by law and does not result in additional costs for the customer.
10. Contact
If you have any questions regarding returns or refunds, please contact us at:
LANK Technology FlexCo
Traunerstraße 75
4050 Traun
Austria
Email: office@lanktechnology.com
Phone: +43 660 412 7756
Further company information can be found in our Imprint.